Privacy Policy

Last Updated: 06/20/2025

1. Introduction

Welcome to RetailMotion, Inc. ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website, mobile applications, and services (collectively, the "Services").

This policy applies to information we collect through:

  • Our website retailmotion.ai

  • Our mobile applications

  • Email, text, and other electronic communications

  • Third-party social media platforms (including TikTok, X/Twitter, Facebook, and Instagram)

2. Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, phone number, username, and password

  • Profile Information: Profile picture, bio, preferences, and settings

  • Payment Information: Credit card details, billing address (processed securely through our payment processors)

  • Communications: Messages, feedback, and correspondence with our support team

  • User Content: Posts, comments, reviews, and other content you submit

Information Collected Automatically

  • Device Information: IP address, browser type, operating system, device identifiers

  • Usage Data: Pages visited, features used, time spent, click patterns

  • Location Data: Approximate location based on IP address (with your consent for precise location)

  • Cookies and Tracking: We use cookies and similar technologies to enhance your experience

Information from Third Parties

  • Social Media Platforms: When you connect your TikTok, X/Twitter, Facebook, or Instagram accounts:

    • Basic profile information (name, profile picture, username)

    • Posts and content (with your permission)

    • Analytics and engagement metrics

    • Friends/followers lists (if authorized)

  • Analytics Providers: Information about your interactions with our Services

  • Payment Processors: Transaction confirmations and payment status

3. How We Use Your Information

We use the collected information to:

  • Provide, maintain, and improve our Services

  • Process transactions and send transaction notifications

  • Send administrative messages, updates, and security alerts

  • Respond to your comments, questions, and customer service requests

  • Personalize your experience and provide customized content

  • Monitor and analyze usage patterns and trends

  • Detect, prevent, and address technical issues and fraud

  • Comply with legal obligations and enforce our terms

Social Media Integration Purposes

When you connect social media accounts, we specifically use that data to:

  • Post content on your behalf (only with explicit permission)

  • Analyze your social media performance

  • Provide social media management tools

  • Display your social content within our platform

  • Generate insights and recommendations

4. How We Share Your Information

We do not sell, trade, or rent your personal information. We may share your information in these circumstances:

  • Service Providers: With vendors who perform services on our behalf (hosting, analytics, payment processing)

  • Business Partners: With partners for joint offerings (with your consent)

  • Legal Requirements: When required by law or to protect rights and safety

  • Business Transfers: In connection with mergers, acquisitions, or asset sales

  • With Your Consent: When you explicitly agree to sharing

Social Media Platform Sharing

  • We share data with connected platforms (TikTok, X/Twitter, etc.) only as necessary to provide requested services

  • We do not share your data between different social media platforms without permission

  • Platform-specific data remains isolated unless you explicitly authorize cross-platform features

5. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

  • Encryption of data in transit and at rest

  • Regular security assessments and updates

  • Access controls and authentication requirements

  • Employee training on data protection

  • Incident response procedures

However, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security of your data.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

  • Request a copy of your personal data

  • Receive your data in a structured, machine-readable format

Correction and Deletion

  • Update or correct inaccurate information

  • Request deletion of your personal data (subject to legal requirements)

Opt-Out Rights

  • Unsubscribe from marketing communications

  • Disable cookies through your browser settings

  • Disconnect social media accounts

  • Opt-out of data analytics

Additional Rights (GDPR/CCPA)

  • Object to processing of your personal data

  • Restrict processing under certain circumstances

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with a supervisory authority

To exercise these rights, contact us at [YOUR PRIVACY EMAIL].

7. Data Retention

We retain your personal data only as long as necessary to:

  • Provide our Services

  • Comply with legal obligations

  • Resolve disputes and enforce agreements

  • Maintain business records

When you delete your account, we delete or anonymize your data within 30 days, except where retention is required by law.

8. International Data Transfers

If you access our Services from outside [YOUR COUNTRY], your information may be transferred to and processed in [YOUR COUNTRY]. We ensure appropriate safeguards are in place for international transfers.

9. Children's Privacy

Our Services are not intended for children under 13 (or 16 in certain jurisdictions). We do not knowingly collect personal data from children. If you believe we have collected data from a child, please contact us immediately.

10. Third-Party Links and Services

Our Services may contain links to third-party websites and services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

11. Cookie Policy

We use the following types of cookies:

  • Essential Cookies: Required for basic functionality

  • Analytics Cookies: Help us understand usage patterns

  • Preference Cookies: Remember your settings and preferences

  • Marketing Cookies: Used to deliver relevant advertisements

You can manage cookie preferences through your browser settings or our cookie consent tool.

12. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of material changes by:

  • Posting the updated policy on our website

  • Sending an email notification (for registered users)

  • Displaying an in-app notification

13. Contact Information

For privacy-related questions or concerns, contact us at:

RetailMotion, Inc.
Email: hello@retailmotion.ai
Address: 311 11th Ave, New York, NY 10001
Phone: 650-669-2639

14. Platform-Specific Provisions

TikTok Integration

When you connect your TikTok account, we access only the permissions you grant, which may include:

  • Profile information

  • Video content

  • Analytics data

  • Comment management

We comply with TikTok's Platform Terms and API Terms of Service.

X (Twitter) Integration

When you connect your X account, we access only the permissions you grant, which may include:

  • Tweet posting and management

  • Profile information

  • Analytics data

  • Direct message management (if authorized)

We comply with X's Developer Agreement and Policy.

15. Region-Specific Provisions

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

  • Right to know what personal information is collected

  • Right to know if personal information is sold or disclosed

  • Right to opt-out of the sale of personal information

  • Right to non-discrimination

European Union Residents (GDPR)

EU residents have additional rights under the General Data Protection Regulation, including:

  • Legal basis for processing (legitimate interest, consent, contract, legal obligation)

  • Right to data portability

  • Right to object to processing

  • Right to lodge a complaint with supervisory authorities

This privacy policy template should be customized with your specific business information and reviewed by legal counsel before use.